Refund Policy

Refund Policy

Hassle-Free Refunds with 24/7 Premium Support

At Viral Rabbi, customer satisfaction is our priority. If you wish to process a refund for any issue, we kindly ask you to review our refund policy for detailed information and guidelines. Our dedicated team is available 24/7 to address your concerns and assist you with any issues promptly. We are here to ensure a smooth and hassle-free experience for all our valued customers.

Refund Policy

Updated on February 3, 2025

At Viral Rabbi, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer refund options under the conditions outlined below.

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1. Instagram & TikTok Services

We strive to ensure your satisfaction with our Instagram and TikTok services. If you are not happy with your purchase, refunds are available within 30 days of the purchase date. To initiate a refund request, please contact our support team at support@viral-rabbi.com.

Refund Exceptions:

Refunds may not be possible in the following cases:

  • The service has already been fully delivered.
  • Free credits were used.
  • A violation of our Terms of Service has occurred.

Additionally, any decrease in followers, likes, or views, is not eligible for a refund. However, we provide a warranty refill service for customers who responded to the "Activate" email immediately after placing their order.

How to Request a Refund:

  • Contact our support team at support@viral-rabbi.com with your order number (starting with #VR) and relevant details.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.

Important Considerations:

  • Viral Rabbi reserves the right to decline refund requests in cases of misuse or multiple refund requests from the same customer.
  • If you experience any issues with our services, please contact us within 30 days of your purchase. Our team is available 24/7 to assist you.

2. Social Media Management Services

For our Social Media Management services, we offer refunds if the provided designs, posts, or content do not align with your brand expectations. Refunds are available within 30 days from the hiring date. However, we recommend contacting our support team as soon as possible to discuss continuing, revising posts, or processing a refund.

Refund Eligibility Period:

  • Within 7 days or 2 posts made (whichever comes first): 100% refund.
  • 8-15 days or 3 or more posts made (whichever comes first): 50% refund.
  • 16-30 days: 20% refund.

How to Request a Refund:

  • Contact our support team at support@viral-rabbi.com with your order number (#VR) and details about your concerns.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

Important Considerations:

  • We reserve the right to decline refund requests in cases of misuse or repeated refund requests from the same customer.
  • If you experience any issues, please contact us within 30 days from your hiring date. We are committed to resolving concerns and ensuring your satisfaction.

3. Search Engine Optimization (SEO) Services

For our SEO services, we offer refunds within a limited period based on the progress of your campaign. Since SEO involves ongoing optimization and strategic implementation, refund eligibility is structured as follows:

Refund Eligibility Period:

  • Within 7 Days or before the 1st weekly report (whichever comes first): 100% refund.
  • 8-15 Days: 50% refund.
  • After 16 Days: Not eligible for a refund.

How to Request a Refund:

  • Contact our support team at support@viral-rabbi.com with your order number (#VR) and a brief explanation of your concerns.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.

Important Considerations:

  • Refund requests after 16 days will not be eligible, as SEO results require time and continuous optimization.
  • We reserve the right to decline refund requests in cases of misuse or repeated refund claims from the same customer.
  • If you have any issues or concerns about your SEO campaign, we encourage you to contact us as soon as possible for possible adjustments or improvements.

For further inquiries, feel free to reach out to our 24/7 support team at support@viral-rabbi.com. We’re here to assist you!